Terms and Conditions

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GENERAL TERMS AND CONDITIONS

FOR APARTMENT RENTALS PROVIDED BY Veribo Koncept d.o.o.

from 1 December 2010

1. Subject matter

1.1.   These General terms and conditions govern the services provided by Veribo Koncept d.o.o. (hereinafter Veribo) to its clients (hereinafter Client) that enter a Sublease contract for a definite period of time (hereinafter Sublease contract).

1.2.   By using the apartment rental Service provided by Veribo, as well as by payment of the Reservation Deposit, the Client agrees to be bound by and comply with these Terms and Conditions.

1.3.   The duration of the rental period is determined in the Reservation Confirmation and Sublease contract.

2. Reservation and Reservation cancellation

2.1.   To confirm his reservation, the Client must pay a Reservation Deposit (equivalent to 3 day rent, unless otherwise specified) within 24 hours from the reservation confirmation. The Reservation Deposit is deducted from the entire rent upon check-in. Upon receipt of payment Veribo will issue the Client a written Reservation Confirmation.

2.2.   In case of reservation cancellation, the Reservation Deposit is refundable under the following conditions:.

reservation cancellation 31 or more days prior to arrival, 90% of the Reservation deposit is refunded

reservation cancellation 15-30 days prior to arrival, 50% of the Reservation deposit is refunded

reservation cancellation 0-14 days prior to arrival, there are no refunds for the Reservation deposit

2.3.   Veribo retains the right to replace the selected apartment with another of equivalent or higher level and quality in the case of exceptional circumstances (eg. if some serious damage happens to the reserved apartment prior to the Clients arrival) of which change Veribo shall inform the Client immediately.

3. Reception service + check-in fee

3.1.   ARRIVAL: The Client undertakes to inform Veribo at least one working day in advance of the time he shall arrive or leave the apartment. Apartments may be entered earliest at 15:00 hrs on the day of arrival. At arrival Veribo organizes a RECEPTION SERVICE (a Veribo representative meets the Client in front of the apartment building at the agreed time of arrival to shows the Client the apartment, gives him the apartment keys, signs the Sublease contract and charges the rent balance). If the RECEPTION SERVICE is after 22:00 hrs, on Sundays or public holydays, Veribo shall charge the Client an additional single check-in fee which amounts to 147,60 kn. The reception service at any time other than specified above is free.

3.2.   DEPARTURE: Apartments must be left latest at 11:00 hrs on the day of departure. At departure the Client must leave all the received keys and parking card (if there was such) in the apartment unless agreed differently (a lost key s charged to the Client in the amount of: 307,50 kn, and a lost parking card in the amount of: 430,50 kn).

4. Police registration and guests in apartment

4.1.   The Croatian law obligates all foreign citizens to be registered with the police during their stay in Croatia. Upon arrival the Client and all other persons staying in the apartment must provide Veribo with the necessary personal information for doing this.

5. Rent, shortening and prolongation of rental period

5.1.   The Client undertakes to pay the balance of the rent for the whole rental period in advance (latest upon check-in), unless specifically agreed otherwise with Veribo.

5.2.   If the Client rents the apartment for a longer period, and pays for the whole rental period in advance, Veribo shall provide the Client with the following discounts to the standard rental price:

Stays of 11-20 nights – 5% discount

Stays of 21-30 nights – 10% discount

Stays of 31-50 nights – 15% discount

Stays of 51 or more nights – 20% discount

5.3.   If the Client rents the apartment for 1 night, an additional 25% is charged per night.

5.4.   The client may prolong his rental period during his stay in the apartment if the apartment is available for such prolongation, and if not Veribo may offer the client another apartment if such is available.

5.5.   If the Client prolongs his rental period during his stay, thus entering a higher discount class, the larger discount will apply only to the rental price in the prolonged period.

5.6.   If the Client shortens his rental period after check-in, he is obligated to inform Veribo about this. If the departure day falls between 1-14 days from the moment Veribo was informed of the earlier departure, Veribo shall not refund any of the paid rent. Veribo shall refund 80% of the rent paid for the 15^th and any following unused day counting from the day the Client informed Veribo of the earlier departure.

5.7.   In case the Client shortens his agreed rental period, the discounts will be calculated based on the actually realized rental period, in accordance with article 5.2.

6. Manners of payment

6.1.   Payment must be made to Veribo in Croatian Kuna and must be clear of all bank charges, exchange rate variations, and any other deductions. If the Client chooses to pay in cash in a currency other than Croatian Kuna, Veribo shall use the Exchange Rate based on the Buying rate of Privredna banka d.d. Zagreb.

6.2.   Veribo is pleased to accept Cash, Credit cards (Master Card, Visa, American Express) or bank transfer.

7. Damage in the apartment

7.1.   The Client is responsible for taking all reasonable care of the property and its contents. The apartment and all equipment, utensils, furniture etc. must be left clean and tidy at the end of the rental period.

7.2.   Except in the case of normal wear and tear the Client will be responsible for making good any damage to the apartment or its contents which has occurred due to negligence, willful damage or irresponsible behavior on the part of the Client or his guests. Such damage must be reported, without delay, to Veribo.

7.3.   After the Clients departure, a Veribo representative will check the apartment. If there is damage in the apartment Veribo will inform the Client about it and the Client is obligated to compensate the full amount within 3 days of Veribo’s notice of such damage to the Client. The cost of repairing a broken object or any other damage in the apartment shall be calculated based upon the actual cost of its repair or replacement.

7.4.   The Client has a 3 day notice period to point out to Veribo any broken object OR APPLIANCE that WAS DONE BEFORE HIS ARRIVAL (After this period any broken object or appliance, AND ANY DAMAGE will be considered the Client’s responsibility).

8. Services provided by Veribo and expenses

8.1.   The rent covers and Veribo provides the following service:

Cleaning once a week (for rents that last 11 days or more).

Changing of linen once a week (for rents of 11 days or more). One set of linen per person/week.

Changing of towels once a week (for rents of 11 days or more). One set of towels per person/week.

24hrs emergency telephone number

Zagreb information pack

8.2.   In addition to the services in 8.1. the Client may use additional services for an extra charge (extra bed, baby bed, dry cleaning, taxi service etc.)

8.3.   The rent does not include and the Client undertakes to pay:

Telephone expenses in accordance with a telephone specification at the end of the rental period

Check-in fee according to article 3.

9. Apartment maintenance

9.1.   Veribo Representatives or their subcontractors have the right of access the property at any time, with due regard to the convenience of the Client, for the purpose of inspection of the property and to carry out any essential repair or maintenance work.

9.2.   Veribo is obliged to repair any damage or failure in the apartment that occurs for any reason, other than the Clients fault, at his own expense within the following periods:

Emergency defaults (such as power failure, pipe burst, heating failure etc.) shall be repaired in the shortest possible period counting form the moment the Client informed Veribo of such failure.

Other defaults (such as washing machine break down, oven break down, TV break down etc.) shall be repaired during the first working day following the Client’s notice to Veribo, and if not possible within that day in the shortest possible period needed for such a repair.

10. Internet in the apartment

10.1. Veribo provides ADSL Internet connection in all its apartments. Veribo covers the Internet expenses.

10.2. The Client connects to the Internet through a router that is provided in the apartment and connects to the router through a network cable or wireless.

10.3. Veribo shall provide the Client with a working router, but is not responsible for the settings on the Client’s computer. Veribo will leave the Client a set of basic instructions for connecting to the Internet, but in case the Client has greater problems, Veribo can organize an Information technician to help the Client at the Client’s expense (the cost of an Internet technician is as follows: arrival 61,50 kn (emergency arrival or arrival over weekend: 184,50) + 209,10 kn per hour.

11. Cancellation of Sublease contract

11.1. The Client may cancel the Sublease contract signed with the Veribo at any time, with previous notice to Veribo and after he has fulfilled all his due obligations, particularly payment of rent and additional services.

11.2. Veribo may cancel the Sublease contract signed with the Client if the Client breaches any of the provisions of these General terms and conditions. In such a case the Client is still responsible for paying any due obligations.

11.3. The cancellation period lasts 24 hours, and starts running from the moment the other party received notice of cancellation. Notice on cancellation can be handed over to the other party directly or by registered mail.