Allgemeine Geschäftsbedingungen

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Discounts and prices

Prices are stated for each apartment per day. All discounts are described on the apartment details page.

For longer stays please call or send an e-mail for offer.

The apartment’s rent includes:

Using the Internet and all other equipment as described per apartment. Tourist fee and VAT Cleaning prior and after your stay in the apartment and one weekly cleaning for longer stays. (We can provide daily cleaning, by your request, but that service is extra charged.) All utility costs except the phone (electricity, water, gas, parking – if one exists within the building)

The apartment’s rent does not include:

Extra charged services, stated under additional services on our website


Payment

All payments are to be made at:

Veribo Koncept d.o.o.

Lončareva 1, 10090 Zagreb-Susedgrad,

Croatia MB: 2463806

Payment Options:

1. Credit cards (Master, Visa i American Express) safe and secure payment directly on our website.

2. SWIFT (International Bank transfer) (for foreign currency payments) at the bank:

Privredna Banka Zagreb d.d.
Račkoga 6 / p.p. 1032, 10 000 Zagreb, Croatia

On the foreign currency account number:

IBAN HR56 2340 0091 110365011
SWIFT: PBZG HR 2X

3. Gyro account (for payment in kunas) code:

Privredna Banka Zagreb d.d.
Račkoga 6 / p.p. 1032, 10 000 Zagreb, Croatia

Gyro account number: 2340009–1110365011

4. In cash during takeover of the apartment or in our office in Vlaška 78, 10000  Zagreb (office of foreign exchange Konverta www.konverta.hr)


Booking and payment

The minimum renting period is one day.

After you select the apartment, period, and extra services, on our website you will get a pro-invoice with the amount for the rent and services you selected. If you wish to modify the booking choose another date in calendar, choose amount and type of additional services and repeat process.

If you are satisfied with the choices you made, click the button continue to checkout. You may access online reservations, i.e. online booking.

Reservation / Booking (online reservation) – only for bank transfer payments

The apartment you selected will be available for 48 hours.

If you are satisfied with your choice and the amount of the rent, fill-in the field in YOUR INFORMATION form and click the button PAY (if paying by credit card) or Book on Request (if you choose to pay by direct payment to our bank account)

This means that you have made the online booking for your apartment. The booking confirmation email will be sent to the address you entered.

Veribo Koncept d.o.o. will preserve your reservation for 48 hours in which you are supposed to make the advance payment. The amount may be paid in total or partially (advanced deposit *) and you should send us the payment receipt to make sure that you apartment is booked for the desired period.

After we receive the payment receipt, we will send you detailed confirmation of your booking information.

Deposit payment* – if you want to rent the apartment for more than 7 days, you will be given the option to pay the rent in the amount of 3 days partially in advance, and should the reservation be cancelled, the rent will be refunded according to the terms of cancellation.

Online booking only for online credit cards (Master, Visa, American and DIners) payments

If you pay by a credit card, the selected apartment is booked immediately on your behalf.

When you check and confirm the pro-invoice, fill-in the field in YOUR INFORMATION form and click the button PAY (for paying by credit cards).

By this step you will make a total payment for the period and the apartment you selected, and a booking confirmation message will appear on the screen, and also be sent to your email address.

The rent for the selected apartment may also be partially paid (deposit payment*). After you complete the fields in YOUR INFORMATION form, choose button Book on Request, and we will send you pro-invoice and instructions by mail.

Deposit payment* – if you want to rent the apartment for more than 7 days, you will be given the option to pay the rent in the amount of 3 days partially in advance, and should the reservation be cancelled, the rent will be refunded according to the terms of cancellation.

Payment of the remaining part of the rent

The rest of the rent you may pay via SWIFT, bank’s payment order, Master, Visa and American Express credit cards, or in cash or by credit cards after your arrival.

Payment should be made at:

Veribo Koncept d.o.o.

Lončareva 1, 10090 Zagreb-Susedgrad, Croatia

MB: 2463806

SWIFT (for foreign currency payments) or a bank’s order on our gyro account (for payment in kunas).

Please note that SWIFT and gyro payments may take up to 7 days and VERIBO KONCEPT d.o.o. has to receive the payment, or proof of payment, prior to your arrival.

VERIBO KONCEPT d.o.o. only covers its own bank fees.

If you do not want to use our website, you can send your booking request via e-mail or fax.

Payment of the additional services and telephone costs

All additional service will be determined during the key handover on your departure, and you will be given an invoice for those services. The payment may be done in cash or by credit cards, online or directly when handing over our apartment.

Approval for credit card charge and the agreement

Upon your arrival you will be given a STATEMENT ON CREDIT CARD DEBIT to sign by which you allow Veribo Koncept d.o.o. to charge you Master or Visa card for the amount of all subsequent expenses (phone costs, additional cleaning, additional services and damages to the apartment or equipment).

Veribo Koncept d.o.o. Lončareva 1, Zagreb, Hrvatska thereby confirms and declares to use the provided information about the credit card only for the purposes stated herein.

All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.


Terms of use of the apartment

As all the apartments are privately owned, please, during your stay in the apartment, take good care of the equipment and follow the house rules.

Smoking is not allowed in bedrooms.

Arrival and departure

When you come into the apartment, our agent will meet you there to handover the keys and to inspect the facilities together. You will return the keys to the agent on your departure and inspect the facilities together once more.

Please, be so kind to inform us about the exact time of your arrival 24 hours in advance so that we could arrange with the agent to meet you or to organize a taxi, or airport transportation if you ordered one.

Check-out time is 11:00 on the last day of the visit, and check-in is by 14:00 of the first day of the visit.

If possible, we will do our best to meet your request regarding leaving later or arriving earlier. Please take into account that we may not say for sure that the apartment will be vacant in a case of earlier arrival or later departure.

Reducing or extending your stay

After your arrival, it is possible to extend your visit, depending on the availability of the apartment. In a case that the apartment is already booked, Veribo Koncept d.o.o. will try to find you an alternative accommodation, even though we are not obliged to do so by law.

If you wish to shorten your visit, we will refund 30% of the unused rent (for the day you will not be using the apartment)

Insurance

Veribo Koncept d.o.o. pays the insurance policy with the liability amount of an usual and basic tourist premium up to the highest amount of 10.000,00 EURO on the account of guest’s injury.

Confidentiality

Veribo Koncept d.o.o. is committed to keep your personal information and information about your stay and not provide them to third persons. Veribo Koncept d.o.o. is legally bound to provide your information to the police, due to regulation of your stay in Croatia, and to the Tourist Board of Zagreb, due to calculation of the tourist fee. If you wish your information to be provided to someone, please inform us about that. We only collect necessary basic data about our buyers/customers and inform our customers regarding the use of their information. We regularly provide the customers with the opportunity to remove their information from the mailing lists in marketing campaigns. All the information about the users are kept safe and are available only to employees on need to know basis. All the employees of the Veribo Koncept d.o.o. and business partners are responsible for keeping the privacy protection.

Terms of cancellation (from the guest’s side)

90% of the rent or the advanced deposit will be refunded if you cancel the apartment 30 days prior to arrival.

60% of the of the rent or the advanced deposit will be refunded if you cancel the apartment 10 days prior to arrival.

30% of the rent or the advanced deposit will be refunded if you cancel the apartment 3 days prior to arrival.

The rent / deposit may not be refunded if the cancellation took place 3 or less days prior to arrival.

Received payment for additional services will be refunded completely, whereas the services provided by our partners will be refunded according to their terms.

Terms of cancellation (from the Veribo Koncept d.o.o side).

Should there be any unforeseen circumstances (force majeure), preventing us from provision of booking services, we will try to find you the alternative accommodation in one of our apartments of the same or a higher quality. You will not be extra charged, the rent you have already paid will cover for the costs of the alternative apartment.

Should we not be able to find the alternative apartment, and unfortunately, cancel the booking, due to reasons outside of Veribo Koncept d.o.o. control (force majeure) we will refund the whole amount you paid, or with your approval book alternative hotel or apartment without additional charges for you, and bear no further liabilities pertaining to that.

Legal obligations and liabilities limitations

These terms are pursuant not only to the person / company that performed booking or reservation, but also for all other persons using the apartment.

Companies that make the reservation on the account of their employees are liable for the accuracy of the provided information regarding the person(s) that will use the apartment.

Persons or companies approving the booking also confirm that they accept the terms of use, and all obligations and liabilities pertaining to them.

Veribo Koncept d.o.o. shall not be held liable for any loss, damage, induced by use of this website, or losses or damages incurred by use of the apartment in regard to fire, flood, act of God, robbery or any other criminal doings.

Veribo Koncept d.o.o. expressly denies any relationship to or being held liable for any kind of illegal actions carried out by the users of the apartment or the persons escorting them, during the time of their stay in the apartment.

Should any dispute arise, it shall be settled by the competent court in Zagreb.


Your opinion

As we tried to make your stay pleasant, we would be pleased if you would like to share with us your impressions regarding your stay here. Send us an email or fax or state your opinion and experience on our web site. We will appreciate your thoughts!

We hope you enjoy your stay with us,

Veribo Koncept d.o.o.

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Locations of Our Apartments

Map with locations of all apartments

All of our apartments are located in the city of Zagreb, the capital of Croatia. You can view the location of all of the apartments on the interactive map.

Map of Zagreb

Office

Veribo Koncept d.o.o.

Lončareva 1, 10090 Zagreb-Susedgrad, Croatia

Phone: +385 91 6378 111 Mon-Fri from 10.00-16.00

Mobile: +385 91 6378 111 Mon-Fri from 10.00-16.00

Fax: +385 1 556 00 23

E-mail: veribo@veribo.hr

Currency Exchange

www.konverta.hr

Design by: Dizajn Zona 42
© 2009.-2017. Veribo Koncept d.o.o.

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